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Organizer App Support

Last updated: March 25, 2026

If you need help with the Multiticketing (m3t) organizer app (day-of operations, check-in, flow, deliverables), email info@redplanettribe.org.

What we can help with

• Organizer/staff account access and permissions
• Seeing the right events and sessions (authorization and assignment issues)
• Check-in issues (attendees, sessions, deliverables)
• Flow control behaviors and operational edge cases
• Performance problems or suspected bugs

Before you email (helps us respond faster)

Please include as many of the following as you can:

• Your organizer/staff account email
• The event name (and environment if you have multiple: staging/production)
• The exact screen/action where it failed (and what you expected to happen)
• Whether it affects one device or the whole team
• Your device model and OS version
• The approximate time it happened and your time zone
• Photos/screenshots (for example: error states) if you can share them

Event-day urgency

If this is blocking an active event, put [URGENT] in the subject line and include your event name plus what operation is blocked (for example: “Session check-in failing”).

Privacy and security

For how we handle personal information for organizer accounts, see the Organizer App Privacy Policy. If you suspect unauthorized access to an organizer account or you found a security issue, email info@redplanettribe.org with “Security” in the subject line.