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Attendee App Support

Last updated: March 25, 2026

If you need help with the Multiticketing (m3t) attendee app, email info@redplanettribe.org.

What we can help with

• Sign-in issues and account access
• Joining an event, viewing the agenda, and booking sessions
• Account requests like data access or deletion (where available)
• Suspected bugs, confusing behavior, or accessibility issues

Before you email (helps us respond faster)

Please include as many of the following as you can:

• Your account email (the one you used to sign in)
• The event name (and city/date if you know it)
• What you expected to happen vs what happened
• Your device model and OS version
• Screenshots or screen recordings (if comfortable sharing them)
• The approximate time it happened and your time zone

Tickets, refunds, and event-specific questions

Multiticketing helps organizers run events, but each event is operated by its organizer. If your question is about an event's policy (for example: entry rules, schedule changes, or refunds), the fastest path is usually to contact the event organizer directly.

Privacy and security

For how we handle personal information in the attendee app, see the Attendee App Privacy Policy. If you believe your account may be compromised or you found a security issue, email us at info@redplanettribe.org with “Security” in the subject line.